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Effective communication sets the foundation for individual and organisational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programmes focus on building the key skills you need to communicate successfully.
This course is sold as a package comprising 15 video modules. When purchasing this package you have access to all the modules for one year, and is backed by our money-back-guarantee.
2.87 Hours
15 Modules
Video based course
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1. Curing Common Meeting Ailments (Interview) 6 minutes |
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How can facilitators recognise and cure some common meeting ailments? What can they do to minimise these problems in future meetings? Watch as Eli Mina, a professional meeting facilitator, seminar leader and the author of "The Complete Handbook of Business Meetings," discusses how to make your meeting trouble-free.
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Effective Business Writing 21 minutes |
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2. Business writing is not a magical or mystical experience but part of a process that anyone can master. Effective business writing is especially important in this Internet age where communication is often fast and immediate. During this programme you'll learn how to convey thoughts and ideas using different formats of business communication, from letters and memos to e-mails and Internet sites.
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3. High Performance Communication 20 minutes |
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Your ability to learn and practice effective communication techniques can spell the difference between success and failure. During this programme, you'll recognise how to prevent and deal with communication problems, find out why effective communication skills matter and learn the three components of the communication cycle to attain high performance. As a result, you'll be able to enhance your relationships with your manager and co-workers as well as in your personal life.
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4. Keeping Meeting Participants Awake (Interview) 7 minutes |
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How can facilitators make the most of the meetings they lead? How can they ensure that all the participants stay focused and alert during meetings? Watch as Eli Mina, a professional meeting facilitator, seminar leader and the author of "The Complete Handbook of Business Meetings," discusses ways to engage all meeting participants and keep them awake.
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5. The People Styles Model 20 minutes |
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Each of us communicates, makes decisions and handles conflict differently. To make handling these differences easier, you can use the People Styles Model. By using this model, you'll not only develop a better understanding of human behaviour, you'll actually be able to predict it. During this programme, you'll learn how to use the People Style Model, which categorises two dimensions of behaviour into four different people styles.
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6. People Styles at Work 14 minutes |
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Human behaviour challenges most of us; however, the People Styles Model offers one way to understand and predict it. In this programme, you'll refresh your understanding of the four people styles discussed in "The People Styles Model". And, you'll learn about flexing, a process you can use to help you work more effectively with other styles.
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7. Resolving Conflict 15 minutes |
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Conflict is a reality of your work life. No matter what your job or your position, you will encounter conflict situations. During this programme, you'll learn to recognise the "faces" of conflict so you can manage them more effectively. You'll also learn how to gain control of your emotions, as well as manage other people's emotions respectfully. Finally, you'll learn how to reach a collaborative, win-win solution.
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8. Telephone Etiquette 23 minutes |
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This course is for anyone who wishes to use the telephone efffectively. It covers basic etiquette and business use.
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9. The Influence Edge and E-Mail 11 minutes |
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E-mail allows you to strategise in an influence situation. During this programme, you'll learn when it is appropriate to influence via e-mail and the strategies that will help you do it. In addition, you'll learn how to emphasise nonverbal communication cues, such as emotions and feelings, through the use of punctuation and symbols.
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10. Understanding Negotiation 20 minutes |
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We often think of negotiation as a confrontation between people regarding a set of issues. To be effective at negotiation, it is important to think in broader terms than just bargaining. During this programme, you'll learn to define the aspects of negotiation. You'll also learn how to identify what is negotiable and prepare for a negotiation. Finally, you'll discover common negotiation tactics and behaviours.
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11. Working Wounded: Effective Business Presentations 3 minutes |
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The key to public speaking is learning to speak the same language as your audience. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how your objective, what you know about the audience and what you want the audience to take away, can lead to an effective business presentation.
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12. Working Wounded: Giving an Apology at Work 3 minutes |
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Sometimes at work, we have to express genuine regret for what happened. The trick is to use the right words and the right delivery. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to name your mistake and accept responsibility for your actions.
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13. Working Wounded: Leading a Successful Meeting 3 minutes |
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Anxiety often builds when you are faced with trying to lead a successful meeting. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, provides some useful tips to help you run a successful meeting.
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14. Working Wounded: Making Group Decisions 3 minutes |
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It's not unusual for people to go into meetings with different expectations and then crash when it's time to come to a resolution. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to effectively make group decisions.
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15. Working Wounded: Working Through Conflict 3 minutes |
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There are times when you just can't avoid a conflict with a co-worker. During these times, you need to put your energy into learning what's on the other person's mind. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to prepare for and work through a conflict with a co-worker.
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