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Account Management Courses Account management is about ensuring that you are making the very best from your client relationships. In this course delegates are shown how to expand their client relationships, upsell, cross sell and keep the customer happy by under promising and over delivering

WHO SHOULD ATTEND:   Sales people, pre and post sales support personnel, line mangers and anyone who is responsible for maintaining good client relations.

PROGRAMME:   It is more difficult to attract new customers than it is to retain existing ones, so it is essential that existing customers are kept happy and managed skilfully.   Account Management 101 provides delegates with an overview of account management, a better understanding of their role, and techniques for generating more profitable business.

The course provides a route map for planning account business, plotting influential players and cross selling additional products and services into different parts of the client organisation.

PRICE: Priced according to level, experience of delegates, duration of course and degree of customization required

• Excluding VAT, Travel, Accommodation and Venue cost

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